Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard shipping typically takes 3-5 business days within Lagos, and 5-7 business days for other states in Nigeria. International shipping times vary by destination.
Can I track my order?
Yes! Once your order is shipped, you will receive a tracking number via email to monitor its progress.
What shipping methods do you use?
We partner with reliable courier services like DHL and GIG Logistics to ensure your orders reach you safely.
Returns & Exchanges
What is your return policy?
We accept returns within 7 days of delivery for items in their original condition. Please note that custom-made pieces are non-refundable unless there is a manufacturing defect.
How do I initiate a return?
Contact our customer support at iyi@iyithebrand.com with your order number and reason for return, and we will guide you through the process.
Products & Sizing
How do I know my size?
We provide a detailed size guide on each product page. For custom-made orders, we recommend providing your accurate measurements using our measurement guide.
Are your products handmade?
Yes, many of our pieces are carefully crafted by skilled artisans to ensure the highest quality and unique appeal.